**Translation (FR → EN):**
"Hello, I ordered 50 custom t-shirts a week ago and I still haven't received anything. I'm very disappointed. Could you please provide an update?"
**Professional response (in English):**
Hello, thank you for reaching out. I'm sorry for the delay and for the disappointment this has caused.
To provide you with the most accurate update, could you please share your order number and the email/phone number used at checkout? Once I have that information, I will check the status of your order and confirm the expected delivery date.